Shipping policy

We understand the importance of providing a clear and concise shipping policy to our customers. Below are the details of our shipping policy.

Shipping: Australia
All orders are generally processed for shipping within 24 hours of payment being received. Orders received on Saturday and Sunday are typically processed on Mondays.

Order Handling: 1-3 Business Days (Monday - Friday)
Shipping: 7-14 Business Days (Monday - Friday)
Flat Rate Shipping: $9

Delivery details and a tracking number can be provided on request.

Handling Time: We strive to handle all orders within 1-3 business days. However, some orders may take longer to process depending on the availability of the product or any unforeseen circumstances.

Shipping Method: We offer a single standard shipping method. The shipping method and cost will depend on the weight, size, and destination of the package.

Order Tracking: Once your order is shipped, you will receive a tracking number via email to track your package. Please allow up to 24 hours for the tracking information to update.

Shipping Couriers: We use a range of trusted shipping couriers, including Australia Post and Global Express Logistics Parcel

Tracking Numbers: Parcel tracking numbers will be emailed to your nominated email address after the order has been processed.

Delivery Issues: If there are any issues with your delivery such as lost or damaged packages, please contact our customer service team as soon as possible. If your order is not received within 14 days, please contact admin@reboundfitness.com.au We will work with you to resolve the issue and ensure that you receive your order.

International Shipping: We offer international shipping to select countries. Please note that international shipping may take longer and incur additional customs fees, duties, or taxes that are the responsibility of the recipient.

We strive to provide the best shipping experience to our customers. If you have any questions or concerns about our shipping policy, please do not hesitate to contact us.